SHIPPING & PAYMENTS

(valid for orders placed via sourire-worldwide.com)

Shipping & Payment Terms

Orders are generally processed within 1–3 business days after receipt and are shipped exclusively via DHL.

Shipping costs & delivery times:

– Germany: €5 / 2–3 business days – Free shipping on orders over €150
– Europe (EU): €15 / 2–5 business days
– Europe (non-EU): €25 / 5–10 business days
– International: €35 / 5–10 business days

Please note: During peak times (e.g. sales or collection drops), shipping may take a few days longer.

Delivery:

– Shipping is handled exclusively by DHL
– Delivery to parcel stations is currently not available
– For international orders, any applicable customs duties or import fees must be paid by the customer
– Orders are shipped to the address entered during checkout – address changes after order completion are not possible

Order confirmation & invoice:

After placing your order and completing payment, you will automatically receive an order confirmation with your order number to the email address you provided.

Your invoice will be sent in a separate email once your order has been shipped.

If you haven't received any email, please check your spam folder. For further assistance, contact us at: info@sourire-worldwide.com

Payment methods:

We accept the following payment options:
– Credit card (Visa, Mastercard, American Express)
– PayPal
– Apple Pay
– Google Pay
– SEPA bank transfer