SHIPPING & PAYMENTS
(valid for orders placed via sourire-worldwide.com)
Shipping & Payment Terms
Orders are generally processed within 1–3 business days after receipt and are shipped exclusively via DHL.
Shipping costs & delivery times:
– Germany: 5€ / 2–3 business days – Free shipping on orders over €150
– Europe (EU): 15€ / 2–5 business days
– Europe (non-EU): 25€ / 5–10 business days
– International: 35€ / 5–10 business days
Please note: During peak times (e.g. sales or collection drops), shipping may take a few days longer.
Delivery:
– Shipping is handled exclusively by DHL from 5-35€
– Delivery to parcel stations or pickup of order is currently not available
– For international orders, any applicable customs duties or import fees must be paid by the customer
– Orders are shipped to the address entered during checkout – address changes after order completion are not possible
Order confirmation & invoice:
After placing your order and completing payment, you will automatically receive an order confirmation with your order number to the email address you provided.
Your invoice will be sent in a separate email once your order has been shipped.
If you haven't received any email, please check your spam folder. For further assistance, contact us at: info@sourire-worldwide.com
Payment methods:
We accept the following payment options:
– Credit card (Visa, Mastercard, American Express)
– PayPal
– Apple Pay
– Google Pay
– SEPA bank transfer