RETURNS & EXCHANGES

(valid for orders placed via sourire-worldwide.com)

Not happy with your order or need a different size? You can return your items within 14 days of receiving them.

How to return or exchange

The easiest way is our return portal: https://sourire-worldwide.returnista.com/
Enter your order number and the email address you used for your order. You will receive your return label, which you print and attach visibly to the outside of the package.

You can also tell us by email (info@sourire-worldwide.com) or by letter that you want to withdraw from your purchase. The full cancellation policy and a model withdrawal form can be found in our Terms of Service.

Return address

Sourire GbR
Am Fuchsberg 2b
41468 Neuss
Germany

Please do not send returns to the address in our imprint, as this is not a warehouse. Using the label from the return portal makes sure your return reaches us quickly.

Condition of returned items

Please try on items only as you would in a store and send them back with all tags attached. If an item has lost value because it was handled beyond what is necessary to check it (for example worn outside or washed), we may charge compensation for the loss in value.

Underwear in sealed packaging can only be returned if the seal is unbroken (for hygiene reasons).

Return shipping costs

  • If you return items for personal reasons (for example a change of mind), you pay the return shipping costs
  • We recommend a shipping method with tracking, so you can prove the shipment
  • If an item is defective or you received the wrong item, we cover the return shipping costs

Damaged or incorrect items

Please email us photos or a short video at info@sourire-worldwide.com, subject: Damage, order #12345. We will review your case and get back to you quickly.

Refunds

  • Refunds are made to your original payment method
  • We refund the purchase price including the standard shipping costs at the latest 14 days after receiving your withdrawal. We may wait until we have received the items back or you have shown proof that you sent them
  • You will receive a confirmation email once your refund has been issued

Still have questions?
Contact us at info@sourire-worldwide.com